The useful takeaway
Trust is built before an important moment through small promises kept consistently.
All · Build trust before you need it
Trust is built before an important moment through small promises kept consistently.
Your lesson plan · about 10 minutes
Choose one ordinary commitment that someone is already depending on and make your follow-through unmistakable.
Trust is built before an important moment through small promises kept consistently.
Worked example
Instead of waiting for a colleague to chase an update, send the agreed draft early with a short note explaining what is complete and what remains.
A useful private draft counts as completion.